FAQs

1. PRODUCT

Q: What are sola flowers?
A: Sola flowers are not real flowers. They are handmade with shavings from tapioca or balsa tree bark. Each individual sola flower is carefully made into a life like flower. The natural color is ivory.

Q: Are sola wood flowers eco-friendly?
A: Yes! Sola flowers are a natural product. They are a 100% biodegradable, sustainable material.

Q: How long do they last?
A: Forever!

Q: How do I take care of them?
A: Even though sola flowers are stronger than real flowers, they’re still delicate and can get damaged with rough handling. In general, keep the flowers in a cool area, and away from direct sun exposure.

Q: Can I create custom flower arrangements?  
A:  You sure can.  Please contact us with photos of your vision.

Q: How do I care for my flowers?

A:  Unpack your flowers once they arrive.  They may be stored in a vase or other open container in a cool, dry place.  Do not keep in air tight containers or places with excessive moisture.  Sola flowers are made from natural wood and need to breathe.  To keep your colors bright, your flowers should be kept out of direct sunlight.  

Q:  Where is solaflowerstore.com located?  

A:  We are located in Huntsville, Alabama, USA.

 

2. ORDER


Q: Will my Centerpiece/Home Decor arrangement look exactly the same as the pictures on your website?
A: We always do our best to match your Centerpiece/Home Decor arrangement to the pictures on our website. Since each flower is handmade and colored, there might be very slight differences. In addition, based on availability, we might replace a flower with another flower of equal or higher quality.

Q: What is the best way to reach you?
A: We are a small business, and the whole team is always on the operation floor. At this time we don’t have a dedicated person to answer phone calls, so the best way to reach us is by email at solaflowerstore@gmail.com.  During busy season, please allow 1-3 business days for replies.  If your message is urgent, please label your message “URGENT” in the email subject section.

Q: Does The Sola Store make custom bouquets?
A: Yes.  We only create a limited number of custom order bouquets each month. Please email us to get started.

Q: Do you collect sales tax?
A: Since we're based in Alabama, we are required to collect sales tax for orders delivered in Alabama. This amount will be displayed before submitting your order. It is the responsibility of buyers in other states within the U.S. to submit their own tax information.

Q: How far in advance of my wedding should I order?

A: We recommend you order 3-6 months in advance of your wedding date.  If you need a Rush Order, please contact us.

3. SHIPPING & DELIVERY

Q: What is your shipping policy?

A: We offer FREE shipping within the United States on orders of $300 or more.  Please see our front page for any other details.

Q: How long does it take to ship my product? 
A: The current estimated production time is 5-9 business days for individual and bulk flowers(this does not include shipping transit time). Colored flowers may take 7-10 business days until shipment.  Single bouquets and bouquet packages completion times vary periodically during the year.  This can range from 4 weeks to up to 12 weeks (especially during busy seasons). Centerpieces can take from 3 to 5 weeks before they ship out. Please refer to our site’s homepage for up to date processing times.  We will do our best to ship your product as soon as possible.

Individual flowers are processed faster than Bouquets and Home Decor products.

Q: Do you ship internationally?
A: Some International Services May be available to Canada.

Q: What shipping companies do you use?

A: We use USPS and UPS for shipping.  

Q: How is quality control prior to shipment?

A: Before packaging orders,  our shipping personnel inspects each item to ensure there are no damages. If any damage is discovered, it will be fixed at this time.   After inspection, each bridal piece is individually bubble wrapped and packaged for shipping. The customer will receive a shipping notification email with tracking information upon shipment.

4. RETURNS & REFUNDS

Q: Can I cancel my order?
A: Once you place your order, you have within 1 business day to cancel your order and receive a full refund. You may cancel your order by replying to the order confirmation email requesting cancellation of your order. 

There are no returns on colored flowers.

Returns are ONLY accepted on raw, uncolored, loose flowers.  In the event a return is made, a 15% restocking fee will be applied.


Q: I received the wrong product. What should I do?
A: Please contact us at solaflowerstore@gmail.com within 5 calendar days of delivery, and we will be happy to replace your bouquet.  

Q: What if I received a damaged product?
A: Quality is our highest priority. We are happy to replace your flowers/bouquet. We offer a 7-day replacement policy. To get started on the replacement process, please email us at solaflowerstore@gmail.com within 7 calendar days of delivery, and include photos of the damaged product and box. We'd love to hear your feedback too.

Return shipments must be made within 7 days from receipt of your items.

In the rare event your item is damaged, it can be exchanged for the same product.


If you have any questions or comments, please feel free to contact us at.  We would love to hear from you

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