Q: What are sola flowers?
A: Sola (shola) flowers are not real flowers that are freshly picked from a garden. They are handmade with renewable wood from a marshy plant. Specifically the aeschynomene or tapioca plant. Each individual sola flower is carefully made into a life like flower. The natural color is ivory.
Q: Are sola wood flowers eco-friendly?
A: Yes! Sola flowers are a natural product. They are a 100% biodegradable, sustainable material.
Q: How long do they last?
Q: How do I take care of them?
A: Even though sola flowers are stronger than real flowers, they’re still delicate and can get damaged with rough handling. In general, keep the flowers in a cool area, and away from direct sun exposure.
Q: Can I create custom flower arrangements?
A: You sure can. Please contact us with photos of your vision.
Q: How do I care for my flowers?
A: Unpack your flowers once they arrive. They may be stored in a vase or other open container in a cool, dry place. Do not keep in air tight containers or places with excessive moisture. Sola flowers are made from natural wood and need to breathe. To keep your colors bright, your flowers should be kept out of direct sunlight.
Q: Where is solaflowerstore.com located?
A: Our workshop is located in Huntsville, Alabama, USA. Nestled in the foothills of the Appalachian Mountains, with rolling hills and farming landscape.
Q: Will my Centerpiece/Home Decor arrangement look exactly the same as the pictures on your website?
A: We always do our best to match your Centerpiece/Home Decor arrangement to the pictures on our website. Since each flower is handmade and colored, there might be very slight differences. In addition, based on availability, we might replace a flower with another flower of equal or higher quality.
Q: What is the best way to reach you?
A: We are a small business, and the whole team is always on the operation floor. At this time we don’t have a dedicated person to answer phone calls, so the best way to reach us is by email at email@example.com. During busy season, please allow 1-2 business days for replies. If your message is urgent, please label your message “URGENT” in the email subject section.
Q: Does The Sola Store make custom bouquets?
A: Yes. We only create a limited number of custom order bouquets each month. Please email us to get started.
Q: Do you collect sales tax?
A: Since we're based in Alabama, we are required to collect sales tax for orders delivered in Alabama. This amount will be displayed before submitting your order. It is the responsibility of buyers in other states within the U.S. to submit their own tax information.
Q: How far in advance of my wedding should I order?
A: We recommend you order 3-6 months in advance of your wedding date. If you need a Rush Order, please contact us.
3. SHIPPING & DELIVERY
A: We offer $6.95 shipping total on all items. Shipping upgrades are also available.
Q: How long does it take to receive my order?
A: Processing Time + Shipping Time = Delivery Time
Processing Time is the time it takes to create your item. Processing times vary based on the type product purchased. The current processing times are on the Announcements Section on the Home page.
Shipping Time - AFTER your order has been completed, it is then transferred to USPS or UPS to be delivered to you.
Q: Do you ship internationally?
A: Some International Services May be available to Canada.
Q: What shipping companies do you use?
A: We use USPS and UPS for shipping.
Q: How is quality control prior to shipment?
A: Before packaging orders, our shipping personnel inspects each item to ensure there are no damages. If any damage is discovered, it will be fixed at this time. After inspection, each bridal piece is individually bubble wrapped and packaged for shipping. The customer will receive a shipping notification email with tracking information upon shipment.
Q: What if my package has been shipped and there is a carrier delay during transit?
A: Please note that delays are possible in online commerce, since items travel across city and state lines. Patience is needed. To avoid any needless stress, if possible, please order well ahead of your need by date and view our processing times. We pride ourselves on timely shipping. We are not responsible for mail carrier delays, which are rare but possible.
For rush orders, please make a note of any delivery disruptions that may occur during holiday seasons. We do our best to ship according to carrier’s delivery schedules. Carrier schedules are susceptible to disruptions during holidays that may delay shipment.
4. RETURNS & REFUNDS
Q: Can I cancel my order?
A: Once you place your order, you have within 1 business day to cancel your order and receive a full refund. You may cancel your order by replying to the order confirmation email requesting cancellation of your order.
Please note processing times prior to ordering.
If the event you need any items prior to these processing times, please request rush shipping.
There are NO returns on colored flowers and finished arrangements. Colored flowers also include natural white, if chosen as a color.
Returns are ARE accepted on raw, uncolored, loose flowers. Buyer is responsible for purchasing return shipping.
Returns on raw, uncolored, stemmed flowers are accepted. They are subject to an 18% restocking fee. Buyer is responsible for purchasing return shipping.
Q: I received the wrong product. What should I do?
A: Please contact us at firstname.lastname@example.org within 2 calendar days of delivery, and we will be happy to replace your bouquet.
Q: What if I received a damaged product?
A: Quality is our highest priority. We are happy to replace your flowers/bouquet. We offer a 2-day replacement policy. To get started on the replacement process, please email us at email@example.com within 2 calendar days of delivery, and include photos of the damaged product and box. We'd love to hear your feedback too.
Return shipments must be made within 4 days from receipt of your items.
In the rare event your item is damaged, it can be exchanged for the same product.
5. INTERNATIONAL SHIPPING
We are currently able to ship to residents of Canada. Please message us with your postal code for accurate shipping prices. Canadian residents are subject to their home country's import and customs duties/taxes. They are the sole responsibility of the buyer/ recipient of the items purchased.
If you have any questions or comments, please feel free to contact us at SolaFlowerStore.com. We would love to hear from you