FAQs

1. PRODUCT

Q: What are sola flowers?
A: Sola flowers are not real flowers. They are handmade with shavings from tapioca or balsa tree bark. Each individual sola flower is carefully made into a life like flower. The natural color is ivory.

Q: Are sola wood flowers eco-friendly?
A: Yes! Sola flowers are a natural product. They are a 100% biodegradable, sustainable material.

Q: How long do they last?
A: Forever!

Q: How do I take care of them?
A: Even though sola flowers are stronger than real flowers, they’re still delicate and can get damaged with rough handling. In general, keep the flowers in a cool area, and away from direct sun exposure.

2. ORDER

Q: Will my Centerpiece/Home Decor arrangement look exactly the same as the pictures on your website?
A: We always do our best to match your Centerpiece/Home Decor arrangement to the pictures on our website. Since each flower is handmade and colored, there might be very slight differences. In addition, based on availability, we might replace a flower with another flower of equal or higher quality.

Q: What is the best way to reach you?
A: We are a small business, and the whole team is always on the operation floor. At this time we don’t have a dedicated person to answer phone calls, so the best way to reach us is by email at solaflowerstore@gmail.com. 

Q: Does The Sola Store make custom bouquets?
A: Yes.  We only create a limited number of custom order bouquets each month. Please email us to get started.

Q: Do you collect sales tax?
A: Since we're based in Alabama, we are required to collect sales tax for orders delivered in Alabama. This amount will be displayed before submitting your order.

3. SHIPPING & DELIVERY

Q: What is your shipping policy?

A: We offer FREE shipping within the United States on orders of $300 or more.  Please see our front page for any other details.

Q: How long does it take to ship my product? 
A: The current estimated production time is 5-7 business days for individual and bulk flowers(this does not include shipping). Colored flowers may take 7-10 business days until shipment.  Single bouquets and bouquet packages completion times vary periodically during the year.  This can range from 4 weeks to up to 11 weeks (especially during busy seasons). Centerpieces can take from 3 to 4 weeks before they ship out. Please refer to our site’s homepage for up to date processing times.  We will do our best to ship your product as soon as possible.

Individual flowers are processed faster than Bouquets and Home Decor products.

Q: Do you ship internationally?
A: At this time, we don't offer international shipping.

4. RETURNS & REFUNDS

Q: Can I cancel my order?
A: Once you place your order, you have within 1 business day to cancel your order and receive a full refund. You may cancel your order by replying to the order confirmation email requesting cancellation of your order. 

There are no returns on colored flowers.

Q: I received the wrong product. What should I do?
A: Please contact us at solaflowerstore@gmail.com within 15 calendar days of delivery, and we will be happy to replace your bouquet.  

Q: What if I received a damaged product?
A: Quality is our highest priority. We are happy to replace your flowers/bouquet. We offer a 7-day replacement policy. To get started on the replacement process, please email us at solaflowerstore@gmail.com within 7 calendar days of delivery, and include photos of the damaged product and box. We'd love to hear your feedback too.

Any returns must be made within 7 days from receipt of your items.

If you have any questions or comments, please feel free to contact us at  We would love to hear from you!