FAQs
See this link for Processing Times
Hello there. I know that planning and purchasing online can come with a few questions. This page was created to give you calm, confident answers — so you can find exactly what you need, quickly and easily. Feel free to ask me any question in the chat box on this page or email us at SolaFlowerStore@gmail.com.
✨ Digital Product FAQs (Planners & Templates)
Q: How will I receive my wedding planner or spreadsheet?
A: After your purchase, you’ll instantly receive a download link on the checkout page and by email. You can save the PDF/Canva/Google Sheets template to your computer and start using it immediately—no shipping required. All templates are accessible using a free account in Canva (digital planner) and Google (spreadsheet planner).
Our Google Sheets wedding planning spreadsheets may be edited using your free Google account.
Q: Do I need Canva to edit the templates?
A: Yes, the planners are designed in Canva, which is free to use. You’ll receive a link that opens directly in Canva where you can edit, customize, and download your planner.
Q: Can I print my planner or use it digitally?
A: Absolutely. You can print your planner at home or with a professional printer, or keep it digital on your tablet, laptop, or phone.
Q: Do you offer refunds on digital downloads?
A: Because these products are digital and delivered instantly, we don’t offer refunds. But if you ever have trouble accessing or using your files, please reach out—I’ll make sure you get everything working smoothly.
Q: Can I share my download with others?
A: Your purchase is for personal use only. If a friend or family member would like a copy, please direct them to the shop—it helps support the creation of future resources!
Q: How do I know which Wedding Planner is right for me (Canva or Google Sheets)?
A: Visit the link here, to discover: 💍 How to Choose the Best Wedding Planner for Your Needs
🌸🌿Sola Flowers and Dried Florals
We offer limited collections of our sola flowers and dried florals. Here are a few questions you may have.
Q: What are sola flowers?
A: Sola (shola) flowers are not real flowers that are freshly picked from a garden. They are handmade with renewable wood from a marshy plant. Specifically the aeschynomene or tapioca plant. Each individual sola flower is carefully made into a life like flower. The natural color is ivory. Our colored sola flowers utilize acrylic paint.
Q: Are sola wood flowers eco-friendly?
A: Yes! Sola flowers are a natural product. They are a 100% biodegradable, sustainable material.
Q: How long do they last?
A: Forever!
Q: How do I take care of them?
A: Even though sola flowers are stronger than real flowers, they’re still delicate and can get damaged with rough handling. In general, keep the flowers in a cool area, and away from direct sun exposure.
Q: Do you create wedding bouquets and arrangements or custom flower arrangements?
A: At this time, due to our current workload, we are do not create these.
Q: How do I care for my flowers?
A: Unpack your flowers once they arrive. They may be stored in a vase or other open container in a cool, dry place. Do not keep in air tight containers or places with excessive moisture. Sola flowers are made from natural wood and need to breathe. To keep your colors bright, your flowers should be kept out of direct sunlight.
Q: Where is solaflowerstore.com located?
A: Our workshop is located in Huntsville, Alabama, USA. Nestled in the foothills of the Appalachian Mountains, with rolling hills and farming landscape.
2. ORDER
Q: What is the best way to reach you?
A: We are a small business and are typically in the workshop during our days of business. At this time we don’t have a dedicated person to answer phone calls, so the best way to reach us is by email at solaflowerstore@gmail.com or via the chat on our homepage. Please allow 1-2 business days for replies. If your message is urgent, please label your message “URGENT” in the email subject section.
Q: Does The Sola Store make custom bouquets?
A: At this time, due to our current workload, we are not creating wedding bouquets or custom bouquets. We currently offer anniversary bouquets shown here.
Q: Do you collect sales tax?
A: Since we're based in Alabama, we are required to collect sales tax for orders delivered in Alabama. This amount will be displayed before submitting your order. It is the responsibility of buyers in other states within the U.S. to submit their own tax information.
3. SHIPPING & DELIVERY
A: We offer $6.95 shipping total on all physical items. Shipping upgrades are also available. International Shipping has its own rates.
Q: How long does it take to receive my order?
A: Processing Time + Shipping Time = Delivery Time
Processing Time is the time it takes to create your item. Processing times vary based on the type product purchased. The current processing times are on the Announcements Section on the Home page.
Shipping Time - AFTER your order has been completed, it is then transferred to USPS or UPS to be delivered to you.
Q: Do you ship internationally?
A: Some International Services May be available to Canada. But due to recent strikes and some international shipping issues, this service may be unavailable or limited for physical items.
Q: What shipping companies do you use?
A: We use USPS and UPS for shipping.
Q: How is quality control prior to shipment?
A: Before packaging orders, our shipping personnel inspects each item to ensure there are no damages. If any damage is discovered, it will be fixed at this time. After inspection, each bridal piece is individually bubble wrapped and packaged for shipping. The customer will receive a shipping notification email with tracking information upon shipment.
Q: What if my package has been shipped and there is a carrier delay during transit?
A: Please note that delays are possible in online commerce, since items travel across city and state lines. Patience is needed. To avoid any needless stress, if possible, please order well ahead of your need by date and view our processing times. We pride ourselves on timely shipping. We are not responsible for mail carrier delays, which are rare but possible.
For rush orders, please make a note of any delivery disruptions that may occur during holiday seasons. We do our best to ship according to carrier’s delivery schedules. Carrier schedules are susceptible to disruptions during holidays that may delay shipment.
4. RETURNS & REFUNDS
Q: Can I cancel my order?
A: Once you place your order, you have within 1 business day to cancel your order and receive a full refund. You may cancel your order by replying to the order confirmation email requesting cancellation of your order.
Please note processing times prior to ordering.
https://www.solaflowerstore.com/pages/processing-times-shipping-times
If the event you need any items prior to these processing times, please request rush shipping.
There are NO returns on our limited curations of sola wood flowers and florals.
Gift cards are non refundable.
Q: I received the wrong product. What should I do?
A: Please contact us at solaflowerstore@gmail.com within 3 calendar days of delivery, and we will be happy to assist you.
Q: What if I received a damaged product?
A: Quality is our highest priority. We are happy to replace an item that has been damaged during shipment. To get started on the replacement process, please email us at solaflowerstore@gmail.com within 2 calendar days of delivery, and include photos of the damaged product and box. We'd love to hear your feedback too.
Return shipments must be made within 5 days from receipt of your items.
In the rare event your item is damaged, it can be exchanged for the same product.
5. INTERNATIONAL SHIPPING
Our international shipping is subject to change at our discretion.